{"id":2315,"date":"2025-11-24T12:20:41","date_gmt":"2025-11-24T11:20:41","guid":{"rendered":"https:\/\/www.edisu.pv.it\/reports-and-complaints\/"},"modified":"2026-03-02T11:23:54","modified_gmt":"2026-03-02T10:23:54","slug":"reports-and-complaints","status":"publish","type":"page","link":"https:\/\/www.edisu.pv.it\/en\/reports-and-complaints\/","title":{"rendered":"Reports and complaints"},"content":{"rendered":"\n<section class=\"alignfull\"><style>.gsbp-9d99711{min-height:2rem;height:2rem}<\/style><style>.gsbp-9d99711{min-height:2rem;height:2rem}<\/style>\n<div class=\"gsbp-9d99711\"><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-row alignfull gspb_row gspb_row-id-gsbp-ade921b\" id=\"gspb_row-id-gsbp-ade921b\"><div class=\"gspb_row__content\"> \n<div class=\"wp-block-greenshift-blocks-row-column gspb_row__col--12 gspb_col-id-gsbp-cf35e70\" id=\"gspb_col-id-gsbp-cf35e70\">\n<h1 class=\"h2 text-uppercase gsbp-b3365b3\">Reports and complaints<\/h1>\n\n\n\n<p>To submit advice, suggestions or complaints, it is possible to use the &#8220;Reports and Complaints Form&#8221; (M06) you can find at the end of this page. This form is also available at the EDiSU counter, Via Calatafimi 11, during the opening hours to the public.<br>The form can be:<br> <br>1) sent by e-mail to <a href=\"mailto:segnalazioni@edisu.pv.it\">segnalazioni@edisu.pv.it;<\/a> <br> <br>2) mailed in the special &#8220;<em>Reports and Complaints<\/em>&#8221; boxes installed at EDiSU facilities;<br> <br>3) mailed to:<br> <strong>EDiSU &#8211; Ente per il Diritto allo Studio Universitario<\/strong><br> <strong>Quality Management Manager<\/strong><br> <strong>Via Calatafimi 11, 27100 Pavia (PV) <\/strong> <br> <br>Please indicate your contact information and EDiSU will respond within 30 days from receipt of the report.<br> <br>For reports regarding canteens, colleges and residences, we suggest that you indicate precisely the facility and, if applicable, whether you are a student lodger; also, to enable us to better intervene on the problems encountered, please indicate precisely the environments (room no&#8230;, study room, etc.) being reported.  <\/p>\n\n\n\n<h2 class=\"h3\">Download form <strong>&#8220;M06&#8221;<\/strong><\/h2>\n\n\n\n<div class=\"gsbp-3479fe0\">\n<div class=\"gspb_button_wrapper gspb_button-id-gsbp-156260e\" id=\"gspb_button-id-gsbp-156260e\"><a class=\"wp-block-greenshift-blocks-buttonbox gspb-buttonbox wp-element-button\" href=\"https:\/\/www.edisu.pv.it\/en\/download\/3656\/?tmstv=1772446961\" rel=\"noopener\"><span class=\"gspb-buttonbox-textwrap\"><span class=\"gspb-buttonbox-icon\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" style=\"width:5rem;height:5rem;margin:10px\" width=\"224\" height=\"224\" viewBox=\"0 0 224 224\" fill=\"none\">\n  <path d=\"M185.71 73.29L136.71 24.29C135.726 23.3052 134.392 22.7512 133 22.75H49C45.7511 22.75 42.6353 24.0406 40.3379 26.3379C38.0406 28.6353 36.75 31.7511 36.75 35V189C36.75 192.249 38.0406 195.365 40.3379 197.662C42.6353 199.959 45.7511 201.25 49 201.25H175C178.249 201.25 181.365 199.959 183.662 197.662C185.959 195.365 187.25 192.249 187.25 189V77C187.249 75.6081 186.695 74.2736 185.71 73.29ZM138.25 40.67L169.33 71.75H138.25V40.67ZM175 190.75H49C48.5359 190.75 48.0908 190.566 47.7626 190.237C47.4344 189.909 47.25 189.464 47.25 189V35C47.25 34.5359 47.4344 34.0908 47.7626 33.7626C48.0908 33.4344 48.5359 33.25 49 33.25H127.75V77C127.75 78.3924 128.303 79.7277 129.288 80.7123C130.272 81.6969 131.608 82.25 133 82.25H176.75V189C176.75 189.464 176.566 189.909 176.237 190.237C175.909 190.566 175.464 190.75 175 190.75ZM136.71 136.29C137.693 137.274 138.245 138.609 138.245 140C138.245 141.391 137.693 142.726 136.71 143.71L115.71 164.71C114.726 165.693 113.391 166.245 112 166.245C110.609 166.245 109.274 165.693 108.29 164.71L87.29 143.71C86.3626 142.715 85.8578 141.398 85.8818 140.038C85.9058 138.678 86.4568 137.381 87.4186 136.419C88.3805 135.457 89.6782 134.906 91.0383 134.882C92.3985 134.858 93.7148 135.363 94.71 136.29L106.75 148.321V105C106.75 103.608 107.303 102.272 108.288 101.288C109.272 100.303 110.608 99.75 112 99.75C113.392 99.75 114.728 100.303 115.712 101.288C116.697 102.272 117.25 103.608 117.25 105V148.321L129.29 136.29C130.274 135.307 131.609 134.755 133 134.755C134.391 134.755 135.726 135.307 136.71 136.29Z\" fill=\"black\"><\/path>\n<\/svg><\/span><span class=\"gspb-buttonbox-text\"><span class=\"gspb-buttonbox-title\">Module M06 &#8211; Word<\/span><\/span><\/span><\/a><\/div>\n\n\n\n<div class=\"gspb_button_wrapper gspb_button-id-gsbp-b7a145e\" id=\"gspb_button-id-gsbp-b7a145e\"><a class=\"wp-block-greenshift-blocks-buttonbox gspb-buttonbox wp-element-button\" href=\"https:\/\/www.edisu.pv.it\/en\/download\/3659\/?tmstv=1772447013\" rel=\"noopener\"><span class=\"gspb-buttonbox-textwrap\"><span class=\"gspb-buttonbox-icon\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" style=\"width:5rem;height:5rem;margin:10px\" width=\"224\" height=\"224\" viewBox=\"0 0 224 224\" fill=\"none\">\n  <path d=\"M185.71 73.29L136.71 24.29C135.726 23.3052 134.392 22.7512 133 22.75H49C45.7511 22.75 42.6353 24.0406 40.3379 26.3379C38.0406 28.6353 36.75 31.7511 36.75 35V189C36.75 192.249 38.0406 195.365 40.3379 197.662C42.6353 199.959 45.7511 201.25 49 201.25H175C178.249 201.25 181.365 199.959 183.662 197.662C185.959 195.365 187.25 192.249 187.25 189V77C187.249 75.6081 186.695 74.2736 185.71 73.29ZM138.25 40.67L169.33 71.75H138.25V40.67ZM175 190.75H49C48.5359 190.75 48.0908 190.566 47.7626 190.237C47.4344 189.909 47.25 189.464 47.25 189V35C47.25 34.5359 47.4344 34.0908 47.7626 33.7626C48.0908 33.4344 48.5359 33.25 49 33.25H127.75V77C127.75 78.3924 128.303 79.7277 129.288 80.7123C130.272 81.6969 131.608 82.25 133 82.25H176.75V189C176.75 189.464 176.566 189.909 176.237 190.237C175.909 190.566 175.464 190.75 175 190.75ZM136.71 136.29C137.693 137.274 138.245 138.609 138.245 140C138.245 141.391 137.693 142.726 136.71 143.71L115.71 164.71C114.726 165.693 113.391 166.245 112 166.245C110.609 166.245 109.274 165.693 108.29 164.71L87.29 143.71C86.3626 142.715 85.8578 141.398 85.8818 140.038C85.9058 138.678 86.4568 137.381 87.4186 136.419C88.3805 135.457 89.6782 134.906 91.0383 134.882C92.3985 134.858 93.7148 135.363 94.71 136.29L106.75 148.321V105C106.75 103.608 107.303 102.272 108.288 101.288C109.272 100.303 110.608 99.75 112 99.75C113.392 99.75 114.728 100.303 115.712 101.288C116.697 102.272 117.25 103.608 117.25 105V148.321L129.29 136.29C130.274 135.307 131.609 134.755 133 134.755C134.391 134.755 135.726 135.307 136.71 136.29Z\" fill=\"black\"><\/path>\n<\/svg><\/span><span class=\"gspb-buttonbox-text\"><span class=\"gspb-buttonbox-title\">Form M06 &#8211; PDF<\/span><\/span><\/span><\/a><\/div>\n<\/div>\n<\/div>\n <\/div><\/div>\n\n\n<style>.gsbp-9d99711{min-height:2rem;height:2rem}<\/style><style>.gsbp-9d99711{min-height:2rem;height:2rem}<\/style>\n<div class=\"gsbp-9d99711\"><\/div>\n<\/section>\n\n\n\n<div class=\"gsbp-c473cba alignfull\"><style>.gsbp-9d99711{min-height:2rem;height:2rem}<\/style><style>.gsbp-9d99711{min-height:2rem;height:2rem}<\/style>\n<div class=\"gsbp-9d99711\"><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-row gspb_row gspb_row-id-gsbp-f413a76\" id=\"gspb_row-id-gsbp-f413a76\"><div class=\"gspb_row__content\"> \n<div class=\"wp-block-greenshift-blocks-row-column gspb_row__col--12 gspb_col-id-gsbp-e347951\" id=\"gspb_col-id-gsbp-e347951\">\n<h2 class=\"h3 gsbp-7fd70c1\">Form to submit advice, suggestions, reports, complaints to the attention of EDiSU Pavia<\/h2>\n\n\n<style>.gsbp-9d99711{min-height:2rem;height:2rem}<\/style><style>.gsbp-9d99711{min-height:2rem;height:2rem}<\/style>\n<div class=\"gsbp-9d99711\"><\/div>\n\n\n\n<div class=\"gsbp-9633d95\">\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2837-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"2837\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/2315#wpcf7-f2837-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" autocomplete=\"on\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"2837\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2837-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:2837,&quot;conditions&quot;:[{&quot;then_field&quot;:&quot;altro-persona&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;segnalazione&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Other&quot;}]},{&quot;then_field&quot;:&quot;altro-ufficio&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;ufficio&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Other&quot;}]}],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false}}\" \/>\n<\/fieldset>\n<div class=\"flex-form\">\n\n\t<div class=\"flex-row\">\n\t\t<div class=\"form-field col-12\">\n        \t<label for=\"segnalazione\" class=\"hidden\">Complaint\/Report submitted by:<\/label>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"segnalazione\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"segnalazione\"><option value=\"\">Complaint\/Report submitted by*<\/option><option value=\"Employee\">Employee<\/option><option value=\"Student\">Student<\/option><option value=\"Supplier\">Supplier<\/option><option value=\"Other\">Other<\/option><\/select><\/span>\n\t\t<\/div>\n\t<\/div>\n<div data-id=\"altro-persona\" data-orig_data_id=\"altro-persona\"  class=\"\" data-class=\"wpcf7cf_group\">\n<div class=\"flex-row\">\n\t\t<div class=\"form-field col-12\">\n        \t<label for=\"segnalazione\" class=\"hidden\">Complaint\/Report submitted by:<\/label>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"specificare\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Please specify if &#039;Other&#039; was selected*\" value=\"\" type=\"text\" name=\"specificare\" \/><\/span>\n\t\t<\/div>\n\t<\/div>\n<\/div>  \n  \n\t<!-- Nome e Cognome -->\n\t<div class=\"flex-row\">\n\t\t<div class=\"form-field col-6 col-md-6 col-sm-12\">\n        \t<label for=\"nome\" class=\"hidden\">Name*<\/label>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"nome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"nome\" autocomplete=\"given-name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name*\" value=\"\" type=\"text\" name=\"nome\" \/><\/span>\n\t\t<\/div>\n\t\t<div class=\"form-field col-6 col-md-6 col-sm-12\">\n        \t<label for=\"cognome\" class=\"hidden\">Last name*<\/label>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"cognome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"cognome\" autocomplete=\"family-name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Last name*\" value=\"\" type=\"text\" name=\"cognome\" \/><\/span>\n\t\t<\/div>\n\t<\/div>\n\n\t<!-- Email e Telefono -->\n\t<div class=\"flex-row\">\n\t\t<div class=\"form-field col-6 col-md-6 col-sm-12\">\n        \t<label for=\"email\" class=\"hidden\">E-mail*<\/label>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail*\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t\t<\/div>\n\t\t<div class=\"form-field col-6 col-md-6 col-sm-12\">\n        \t<label for=\"telefono\" class=\"hidden\">Phone*<\/label>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"telefono\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" id=\"telefono\" autocomplete=\"tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone*\" value=\"\" type=\"tel\" name=\"telefono\" \/><\/span>\n\t\t<\/div>\n\t<\/div>\n\n<div class=\"flex-row\">\n\t\t<div class=\"form-field col-12\">\n        \t<label for=\"segnalazione\" class=\"hidden\">Involved Office Service:<\/label>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"ufficio\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"ufficio\"><option value=\"\">Involved Office Service*<\/option><option value=\"Procurement Office\">Procurement Office<\/option><option value=\"Colleges\/Residences\">Colleges\/Residences<\/option><option value=\"Economic Benefits Office\">Economic Benefits Office<\/option><option value=\"Other\">Other<\/option><\/select><\/span>\n\t\t<\/div>\n\t<\/div>\n<div data-id=\"altro-ufficio\" data-orig_data_id=\"altro-ufficio\"  class=\"\" data-class=\"wpcf7cf_group\">\n<div class=\"flex-row\">\n\t\t<div class=\"form-field col-12\">\n        \t<label for=\"segnalazione\" class=\"hidden\">Involved Office Service:<\/label>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"specificare-ufficio\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Please specify if &#039;Other&#039; was selected*\" value=\"\" type=\"text\" name=\"specificare-ufficio\" \/><\/span>\n\t\t<\/div>\n\t<\/div>\n<\/div>  \n<!-- Messaggio -->\n\t<div class=\"flex-row\">\n\t\t<div class=\"form-field col-12\">\n        \t<label for=\"oggetto\" class=\"hidden\">Object<\/label>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"oggetto\"><textarea cols=\"40\" rows=\"2\" maxlength=\"1500\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Object\" name=\"oggetto\"><\/textarea><\/span>\n\t\t<\/div>\n\t<\/div>\n  \t<!-- Messaggio -->\n\t<div class=\"flex-row\">\n\t\t<div class=\"form-field col-12\">\n        \t<label for=\"messaggio\" class=\"hidden\">Any suggested solution<\/label>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"note-o-richieste\"><textarea cols=\"40\" rows=\"4\" maxlength=\"1500\" minlength=\"1\" class=\"wpcf7-form-control wpcf7-textarea\" id=\"messaggio\" aria-invalid=\"false\" placeholder=\"Any suggested solution\" name=\"note-o-richieste\"><\/textarea><\/span>\n\t\t<\/div>\n\t<\/div>\n  \n    <!-- Accettazione -->\n\t<div class=\"flex-row\">\n\t\t<div class=\"form-field col-12\">\n\t\t\t<div>\n\t\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"privacy\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"privacy\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\"><span class=\"custom-check\"><\/span><span>I confirm that I have read the <a href=\"https:\/\/www.edisu.pv.it\/en\/privacy-policy\" target=\"_blank\">Privacy Policy<\/a>.<\/span><\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t<!-- Messaggio di risposta -->\n\t<div class=\"flex-row\">\n\t\t<div class=\"form-field col-12\">\n\t\t\t<div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n\t\t<\/div>\n\t<\/div>\n<div class=\"flex-row\">\n\t\t<div class=\"form-field col-12 flex-button-submit\">\n<div class=\"cf7-cf-turnstile\" style=\"margin-top: 0px; margin-bottom: -15px;\"> <div id=\"cf-turnstile-cf7-2382021048\" class=\"cf-turnstile\" data-sitekey=\"0x4AAAAAACH__nIfdLFmwIuV\" data-theme=\"light\" data-language=\"auto\" data-size=\"normal\" data-retry=\"auto\" data-retry-interval=\"1000\" data-refresh-expired=\"auto\" data-action=\"contact-form-7\" data-appearance=\"always\"><\/div> <script>document.addEventListener(\"DOMContentLoaded\", function() { setTimeout(function(){ var e=document.getElementById(\"cf-turnstile-cf7-2382021048\"); e&&!e.innerHTML.trim()&&(turnstile.remove(\"#cf-turnstile-cf7-2382021048\"), turnstile.render(\"#cf-turnstile-cf7-2382021048\", {sitekey:\"0x4AAAAAACH__nIfdLFmwIuV\"})); }, 100); });<\/script> <br class=\"cf-turnstile-br cf-turnstile-br-cf7-2382021048\"> <style>#cf-turnstile-cf7-2382021048 { margin-left: -15px; }<\/style> <script>document.addEventListener(\"DOMContentLoaded\",function(){document.querySelectorAll('.wpcf7-form').forEach(function(e){e.addEventListener('submit',function(){if(document.getElementById('cf-turnstile-cf7-2382021048')){setTimeout(function(){turnstile.reset('#cf-turnstile-cf7-2382021048');},1000)}})})});<\/script> <\/div>\n<\/div>\n\t<\/div>\n\n\n\t<!-- Bottone di invio -->\n\t<div class=\"flex-row\">\n\t\t<div class=\"form-field col-12 flex-button-submit\">\n\t\t\t<button class=\"wpcf7-form-control 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